MRG88 Privacy Policy – Your Personal Data Protection

1 Introduction

Welcome to the mrg88 Privacy Policy page. This policy clearly explains how the mrg88 platform collects, uses, stores, and protects your personal information as a registered member or visitor to our website at mrg88.pro.

Your privacy is more than a legal obligation to mrg88 — it is a core part of our commitment to building trust with every member. We recognise that you entrust us with your personal information, and we do not take that responsibility lightly.

By registering or using the MRG88 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we advise you not to use our services. Should there be any significant changes to this policy, we will notify members via in-platform notifications or their registered email.

2 Data Collected

Mrg88 collects your personal information through various means — during account registration, during platform use, and through your interactions with our customer support team. Below are the categories of data we collect:

3 How We Use Your Data

All data collected by mrg88 is used solely for legitimate, stated purposes. We do not use your data for any other purpose without your consent. The following are the primary ways we use your personal information:

• Account Management: To create, verify, manage, and protect your mrg88 account. This includes the KYC process, periodic security checks, and identity verification when required.
• Transaction Processing: To process all deposits and withdrawals promptly and securely via supported payment methods including FPX, Touch 'n Go, GrabPay, and Boost.
• Service Communications: To send account-related notifications, transaction confirmations, security updates, and important alerts regarding changes to platform policies.
• Fraud Prevention: To detect, investigate, and prevent any fraudulent activity, money laundering, or unauthorised use of the platform using our automated monitoring systems.
• Responsible Gaming: To monitor gaming patterns and identify members who may require responsible gaming support, in line with mrg88's commitment to member well-being.
• Platform Improvements: To analyse how members use our platform for the purpose of improving user experience, developing new features, and optimising technical performance.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including reporting requirements to authorities where mandated by law.

Mrg88 does not use your personal data to make automated decisions that significantly affect your rights without human review. Any important decisions relating to your account will involve review by qualified mrg88 staff.

4 Data Sharing

Mrg88 does not sell, rent, or disclose member personal information to any third party for commercial purposes. However, there are limited situations where we may need to share certain information:

• Payment Service Providers: Required transaction information is shared with accredited payment processors (such as FPX providers and licensed e-wallet operators) solely for the purpose of processing your financial transactions. All such providers are bound by strict confidentiality agreements.
• Game Software Providers: Basic game data may be shared with game software providers for technical purposes such as system maintenance, troubleshooting, and game fairness audits.
• Legal Requirements: mrg88 will disclose personal information when required by law, court order, or a legitimate request from a competent government authority.
• MRG88 Rights Protection: In cases where disclosure is required to protect the rights, property, or safety of MRG88, other members, or the public from fraud or illegal activity.

5 Data Security

Mrg88 continuously invests in the latest security infrastructure to ensure your personal data is always protected. The following technical and organisational security measures are employed by mrg88:

• 256-bit SSL Encryption: All data transmitted between your device and mrg88 servers is encrypted using TLS 1.3 protocol with 256-bit encryption — the same standard used by leading banking institutions in Malaysia.
• Stored Data Encryption: Sensitive data stored in our databases, including financial information and identity documents, is encrypted using AES-256 to ensure security even in the event of unauthorised server access.
• Layered Access Control: Access to members' personal data is strictly limited to staff who require it to perform their duties. All access is logged and continuously monitored.
• Two-Factor Authentication (2FA): mrg88 supports and encourages the use of 2FA for all member accounts to provide an additional layer of protection against unauthorised access.
• 24/7 Security Monitoring: Our automated monitoring system operates around the clock to detect suspicious activity, intrusion attempts, or anomalies that may indicate a security breach.
• Regular Security Audits: mrg88 conducts regular internal and external security audits to identify and address any vulnerabilities in our infrastructure before they can be exploited.

6 Cookie Usage

Mrg88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as secure login, session management, and fraud prevention. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymous information about how you use our platform — pages visited, time spent on each page, and any errors encountered — to help us improve our services.
• Functional Cookies: Enables the platform to remember your preferences such as preferred language, region, and display settings to deliver a more personalised experience.
• Analytics Cookies: Used to understand overall platform usage patterns for strategic improvement purposes. All analytics data is collected in aggregate and cannot be identified at the individual level.

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of the MRG88 platform.

7 Your Rights

As a mrg88 member and data subject under applicable privacy laws, you have the following rights regarding your personal information held by mrg88:

8 Data Retention

Mrg88 retains your personal data for as long as necessary to fulfil the collection purposes stated in this Privacy Policy, or as required by applicable laws and regulations — whichever is longer.

• Active Account Data: For as long as your account remains active and you continue using the mrg88 platform, your account data will be fully retained to ensure a seamless service experience.
• Financial Transaction Data: Records of all financial transactions are retained for a minimum of 7 years in compliance with applicable tax and anti-money laundering legislation in Malaysia.
• KYC and Identity Verification Data: Identity verification documents are retained for 5 years after account closure to meet regulatory compliance requirements.
• Closed Account Data: Upon account closure at a member's request, data not required by law will be deleted within 90 days. Data subject to legal obligations will be retained for the required period.
• Security Logs: Activity and security logs are retained for 12 months for the purposes of security incident investigation and dispute resolution.

All stored data is protected with the same level of security as active data. Once the retention period expires, data will be securely deleted or anonymised using procedures that ensure it cannot be recovered.

9 External Links

The mrg88 platform may contain references to third-party services such as payment providers and gaming software providers. Please note that:

• Mrg88 is not responsible for the privacy practices or content of third-party platforms that you may access through our services.
• Every third party working with mrg88 has signed a data processing agreement requiring them to comply with privacy standards equivalent to those of mrg88.
• We advise you to read the privacy policy of each third-party service separately to understand how they handle your data.
• Any interaction you have directly with third parties is outside the control of mrg88 and is governed by their own privacy policies.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how mrg88 handles your personal data, our team is ready to assist through the following channels:

• Live Chat: The fastest way to get a response — available 24/7 directly within the MRG88 platform.
• Email: Send your enquiry to [email protected] for enquiries that require a written or more detailed response.

Mrg88 is committed to responding to all privacy-related enquiries within 3 to 5 business days. For urgent matters or account security concerns, please use live chat for immediate assistance.

The last updated date of this Privacy Policy is 1 January 2026. MRG88 reserves the right to update this policy at any time, and the latest version will always be available on this page.